Ledger Live Desktop — Quick Q&A
What is Ledger Live Desktop and why use it?
Ledger Live Desktop is the official companion application for Ledger hardware wallets. It lets you manage accounts, send and receive cryptocurrencies, check balances, install firmware and apps, and review portfolio performance on your computer. It provides a local, encrypted interface so private keys remain on the device while the desktop app handles signing requests and displaying transaction details.
How do I install Ledger Live safely?
Download Ledger Live only from the official Ledger website. Verify the installer checksum if provided. Run the installer and follow on-screen steps. Do not install third-party forks or copies. Keep your operating system and antivirus updated before connecting your Ledger device.
How do I pair my Ledger hardware device with Ledger Live?
Open Ledger Live, choose "Get Started", select your device model, and follow the guided pairing process. Approve any prompts on the physical device. Never enter your recovery phrase into Ledger Live or any computer — pairing uses device confirmation and a secure USB or Bluetooth channel.
What is the recommended backup procedure?
Write down your recovery phrase on the provided recovery card during initial setup and store it securely offline. Consider using multiple secure locations or a fireproof safe. Never store the phrase digitally or share it — anyone with the phrase can access your funds.
How do I update firmware and apps?
Ledger Live will notify you of firmware and app updates. Follow the app prompts and confirm updates on the hardware device. Ensure your recovery phrase is accessible before performing firmware updates as a precaution, though updates typically preserve device data.
What if a transaction fails or is pending?
Check the transaction status in Ledger Live and on the relevant blockchain explorer using the transaction hash. If a transaction remains pending, it could be due to low fees or network congestion. Do not reconnect or re-initialize your device unnecessarily — consult the explorer and your wallet history first.
How do I protect my privacy while using Ledger Live?
Use a dedicated computer when possible, enable OS-level encryption, avoid public Wi‑Fi, and do not reuse addresses if privacy is a concern. Ledger Live collects limited telemetry by default; review privacy settings in the app and opt out if you prefer.
Where can I get help if something goes wrong?
Visit official support channels and knowledge base articles. Never share your recovery phrase in support requests. If you suspect compromise, move funds to a new wallet only after securing a new device and recovery phrase.